YOUSSEF MAHRAN

شركه وي باص

WeBus — Customer Service & Branch Management

During my time at WeBus, I held multiple leadership roles, including Customer Service Manager, Social Media Manager, and Branch Manager.

I was responsible for overseeing daily branch operations, managing customer service activities, handling customer inquiries and escalations, and ensuring a high level of customer satisfaction. I also managed social media operations, monitored customer interactions across digital platforms, and worked on improving communication between the company and its customers.

As a Branch Manager, I was responsible for supervising the team, coordinating daily operations, monitoring performance, and ensuring that business objectives and service standards were consistently achieved.

شركه اثير تكنولوجي

Ather Technology — Social Media Specialist

During my time at Ather Technology, I worked as a Social Media Specialist, where I was responsible for managing daily social media activities and maintaining effective communication with customers across digital platforms.

My responsibilities included handling customer inquiries and interactions, completing daily tasks, preparing and submitting regular reports, monitoring social media activity, and ensuring that assigned tasks were completed accurately and on time.

This role helped me develop strong skills in customer communication, task management, reporting, attention to detail, and working within structured daily operations.

شركه مراجحه

Moragaha — Social Media Team Leader & Data Analyst

During my time at Moragaha, I worked across multiple functions, serving as a Social Media Team Leader, Data Analyst, and Marketing Team Member.

As a Social Media Team Leader, I was responsible for supervising the social media team, organizing daily tasks, monitoring team performance, and ensuring that customer interactions and assigned responsibilities were handled efficiently.

As a Data Analyst, I worked with operational and performance data, preparing reports and analyzing key insights to support decision-making and improve overall workflow.

I also contributed to the Marketing Department, supporting marketing activities and using data-driven insights to improve performance and customer engagement.

مختبارات الفا الطبيه السعوديه

Alfa Medical Laboratories — Social Media Team Leader, Data Analyst & Marketing

During my time at Alfa Medical Laboratories, Saudi Arabia, I held multiple responsibilities across Social Media, Data Analysis, and Marketing.

As a Social Media Team Leader, I supervised the social media team, coordinated daily tasks, monitored performance, and ensured efficient communication and customer engagement across digital platforms.

As a Data Analyst, I analyzed performance and operational data, prepared reports, and provided insights to support business decisions and improve overall performance.

I also worked closely with the Marketing Department, contributing to marketing activities, customer engagement strategies, and performance analysis.